| Campaign
Claim |
|
How to
access:
|
Click on “Service” and choose “Campaign Claim”
in the drop down menu. |
Function description:
|
This function allows the authorized
user to submit a campaign claim describing the repairs and/or inspection
performed on a unit. |
Procedure:
|
Enter appropriate information
then submit to receive acknowledgement. For more information, access the
training (hyperlink below) and click on the "Step by Step"
tab to learn how to perform the procedure. |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Campaign Claim). |
Training:
|
Click
Here (To consult the training). |
| Campaign
Monitoring |
|
How to access:
|
Click on “Service” and choose
“Campaign Monitoring ” in the drop down menu. |
Function description:
|
This function allows the authorized user to consult
the list of Warranty Campaigns to perform on units either sold or in stock. |
Procedure:
|
Access “Campaign Monitoring”,
once in it, select a Campaign # on which you need information by clicking
on the radio button at the left. This will automatically bring you to
the Details for a Campaign# screen where you will get the Owner Information
impacted by the selected campaign. |
| Change
of Owner Coordinates |
|
How to
access:
|
Click on “Sales” and choose “Change of Owner
Coordinates” in the drop down menu. |
Function description:
|
This function allows the authorized
user to make a Change of Owner Coordinates for a client. |
Procedure:
|
Enter serial #, then, click
on the Next/Submit button. Enter appropriate information then submit to
receive acknowledgement. Fore more information, access the training (hyperlink
below) and click on the "Step by Step" tab to learn how
to perform the procedure. |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Change of Owner Coordinates). |
Training:
|
Click
Here (To consult the training). |
| Change
of Ownership |
|
How to
access:
|
Click on “Sales” and choose “Change of Ownership”
in the drop down menu. |
Function description:
|
This function allows the authorized
user to make a change of ownership on a unit. |
Procedure:
|
Enter serial #, then, click
on the Next/Submit button. Enter appropriate information then submit to
receive acknowledgement. Fore more information, access the training (hyperlink
below) and click on the "Step by Step" tab to learn how
to perform the procedure. |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Change of Ownership). |
Training:
|
Click
Here (To consult the training). |
| Claim
Status |
|
How to
access:
|
Click on “Service” and choose “Claim Status”
in the drop down menu. |
Function description:
|
This function allows the authorized
user to consult the status of a specific warranty claim using search criteria.
|
Procedure:
|
Enter desired criteria, then
click on the Next/Submit button to consult a claims list. For more information,
access the training (hyperlink below) and click on the "Step by
Step" tab to learn how to perform the procedure. |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Claim Status). |
Training:
|
Click
Here (To consult the training). |
| Clothing
Claim |
|
How to
access:
|
Click on “Service” and choose “Clothing Claim”
in the drop down menu. |
Function description:
|
This function allows the authorized
user to perform a claim for clothing items. |
Procedure:
|
Enter appropriate information
then submit to receive acknowledgement. For more information, access the
training (hyperlink below) and click on the "Step by Step"
tab to learn how to perform the procedure. |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Clothing Claim). |
Training:
|
Click
Here (To consult the training). |
| Coop
Management |
|
How to access:
|
Click on “Financial” and
choose “Coop Management” in the drop down menu. |
Function description:
|
This function supports authorized user to update
individual claims processed, group claims processed, budget balances, media
usage and product advertised by product line and year budget. |
Procedure:
|
Access “Coop Management”
menu, select requested information by clicking on one of the hyperlinks.
Refer to the Tutorial for more detailed information. |
| Customer
Satisfaction Index Report |
|
How to
access:
|
Click on “ComCenter” and choose “Customer Satisfaction
Index Report” in the drop down menu. |
Function description:
|
This function allows the authorized
user to consult the Customer Satisfaction Index Report for either sales,
service or season end portion. |
Procedure:
|
Access "CSI"
Report, then select a report type, report period(for Season End only),
product line and season. Submit this information and the appropriate report
will be displayed (PDF format). |
| Field
Descriptions Table: |
Click
Here (To view the field descriptions table for Customer Satisfaction
Index Report). |
Training:
|
Click
Here (To view the training on List and Search. In the Step
by step tab, choose Typical Search Screens Type 1). |
