Unit Identification

Claim Type

Selection list for the type of claim

Mandatory

Unit Identification

Repair Order Number

Dealer-assigned number that identifies the claim

Mandatory

If it is not entered, the system will give a warning. It is suggested that the dealer enter a unique meaningful identifier. This reference can be later used with the Warranty Status inquiry screen to retrieve the claim information.

Unit Identification

Serial No.

A number that uniquely identifies a unit.

Mandatory

Note that VIN # follows one of these patterns:

Ski-Doo

14 digits ( models 1999 & older ) **

17 digits ( models 2000 & up )

Sea-Doo

12 digits starting with ZZN or CEC/US-CEC (LRV model only)

Sport Boat

12 or 15 digits starting with CEC or US-CEC

ATV

17 digits

Unit Identification

Failure Date

Date of the failure

Mandatory

It is strongly recommended that you use the calendar tool to enter all your dates

Click on the lookup button next to the date field and click on your choice.

Unit Identification

Repair Completion Date

Date on which the repair was completed

Mandatory

It is strongly recommended that you use the calendar tool to enter all your dates

Click on the lookup button next to the date field and click on your choice.

Unit Identification

Meter

For Ski-Doo and ATV, take the reading of the Odometer at the time of the repair. For Sea-Doo and Sport Boat take the reading of the Hour Meter at the time of the repair.

Mandatory (if applicable)

If unit does not have a meter, enter 1.

This information should appear on your Repair Order.

Unit Identification

Miles/KM/Hours

Select the proper option for the proper vehicle

Mandatory if Meter entered

Unit Identification

Authorization Number

BRP Repair Authorization Number (when required)

Optional

Also, refer to the dealer warranty guide.

Ex. : Claim related to a special agreement.

Unit Identification

Nature of Defect

Complaint of the customer, condition of the vehicle and cure to correct the problem

Mandatory

This information should appear on your Repair Order.

Repair Entry - Repair 1 of 1

Trouble Part

Mandatory

Number that identifies the part which caused the failure. Different trouble part numbers can be used for multiple repair claims.

Ex.: Repair 1 trouble part 290941903 Screw Hex.

Repair 2 trouble part 269500613 Hinge.

Repair Entry - Repair 1 of 1

System Code

System code, corresponding to the product & model combination for the unit currently entered in Serial No. field.

Mandatory

If the value is typed in, its description will not appear. The description will be displayed only when the claim is verified or submitted.

Different system codes can be used for multiple repair claims.

Ex.: Repair 1 System Code 01 Engine

Repair 2 System Code 02 Fuel System

Repair Entry - Repair 1 of 1

Job Number

Job Number, corresponding to the Product, Model & System Code currently entered/selected.

Mandatory

Depending on the Product that is currently selected in the Serial No. field the lookup () may or may not display numbers proceeded by an asterisk (*).

Ex. :For System Code 02, the Job Code 01 for landcraft   is Air Silencer Assembly

For watercraft the Job Code *01 is Air Silencer Removal/Installation.

Note: The job number corresponds to a prefixed amount of labor that will be entered automatically on the claim. Please refer to the Flat Rate Manuals for corresponding amount of labor.

Repair Entry - Repair 1 of 1

Trouble Code

Mandatory

A code that briefly describes what the cause of the failure is.

The line under the trouble part displays its description once the claim is verified or submitted. If the part number entered is invalid then an error message is displayed.

Parts Required for Repair (multi-line allowed)

Qty

Mandatory if this line is being used

Quantity used for this particular part number to perform the repair. Note: if information is entered in the old serial no. and new serial no. fields, then the quantity must be one.

Parts Required for Repair (multi-line allowed)

Part No.

Number that identifies the part

Mandatory if this line is being used

Entering a duplicate part number is not allowed within the same repair number for a given claim.

At this point, the "enter" key can be used to add a new part to the repair list if no other information is required in the Optional fields, or click on the (add) button.

Parts Required for Repair (multi-line allowed)

Old Component Serial No.

When required, Serial number of the defective part. Required for engine assembly (not short block) and snowmobile tracks.

Mandatory if New Serial No. is entered. (Refer to the dealer warranty guide for the list of parts requiring the serial number.)

Parts Required for Repair (multi-line allowed)

New Component Serial No.

When required, Serial Number of the new replacement part. Required for engine assembly (not short block) and snowmobile tracks.

Mandatory if Old Serial No. is entered. (Refer to the dealer warranty guide for the list of parts requiring the serial number.)

Parts Required for Repair (multi-line allowed)

Production Code

Production code

Optional

Required only if specified in the dealer warranty guide.

Parts Required for Repair (multi-line allowed)

Last line

The line under each part number displays its description once the claim is verified or submitted.

Display only

If the part number(s) entered is (are) invalid, then an error message is displayed for every individual invalid part number.

Subcontracted Labor ( multi-lines allowed )

ex.: 1.2

Indicates the repair number and the line number.

Display only

Used for reference only.

Subcontracted Labor ( multi-lines allowed )

Part No.

Number that identifies the part on which subcontracted labor was performed.

Mandatory if this line is being used

Entering a duplicate part number is not allowed within the same repair number for a given claim.

Subcontracted Labor ( multi-lines allowed )

Amount

Mandatory if this line is being used

If part number is entered in part no. field. Dollar amount of the Subcontracted Labor (before taxes).

Ex.: 9.99

The line under the part number displays its description once the claim is verified or submitted. If the part number(s) entered is invalid then an error message is displayed.

Labor Only ( single line )

ex.: 1.3

Indicates the repair number and the line number

Display only

Used for reference only.

Labor Only ( single line )

Part No.

Number that identifies the part for which extra labor was required for the repair.

Mandatory if this line is being used

Only one part number per repair is allowed.

Labor Only ( single line )

Hours

Amount of additional labor required to perform the repair

Mandatory if this line is being used

If a part number is entered in the part no. field, this amount of labor will be added to the labor as selected in the job no. section.

Hours are entered by tenths of hours

Ex.: 1.2 hours. equals to 80 minutes

0.5 hours equals to 30 minutes

Acknowledgement - Claim Header

Dealer

Dealer's number and name.

Acknowledgement - Claim Header

Claim

Claim number and version number of the claim.

This reference can be later used with the Warranty Status inquiry screen to retrieve the claim information.

Acknowledgement - Claim Header

Claim Type

Claim type and description

Acknowledgement - Claim Header

Product Line

Product line for which the claim was submitted.

Acknowledgement - Claim Header

Repair Order Number

Dealer-assigned number that identifies the claim.

This reference can be later used with the Warranty Status inquiry screen to retrieve the claim information.

Acknowledgement - Claim Header

Model/Serial No.

Number that uniquely identifies the unit.

Acknowledgement - Claim Header

Model

Model Number that identifies the unit followed by its description.

Acknowledgement - Claim Header

Failure Date

Date of the failure given by the retail customer.

Acknowledgement - Claim Header

Repair Completion

Date on which the repair was completed.

Acknowledgement - Claim Header

Meter

For Ski-Doo and ATV, the reading of the Odometer at the time of the repair. For Sea-Doo and Sport Boat, the reading of the Hour Meter at the time of the repair.

If unit does not have a meter, enter 1.

Acknowledgement - Claim Header

Authorization No.

BRP Repair Authorization Number (when required).

Also, refer to the dealer warranty guide.

Ex. : Claim related to a special agreement.

Acknowledgement - Claim Header

B.E.S.T. Reference No.

B.E.S.T. reference no. if the claim type is B.E.S.T.

Acknowledgement - Claim Header

Nature of Defect

Explanation of the cause of the failure and repair procedures

Complaint
Condition
Cure

Acknowledgement - Amounts

Parts

Total amount claimed for Parts Replaced.

Acknowledgement - Amounts

Handling

Total amount claimed for Handling.

Acknowledgement - Amounts

Labor

Total amount claimed for Repair Labor.

Acknowledgement - Amounts

Deductible

Franchise ( B.E.S.T. claims only ) to be deducted from the total estimated.

Acknowledgement - Amounts

Total Estimate
(W/O Tax)

Total estimated amount without tax claimed by the dealer before approval.

Note: Prices are estimates and not final.

Acknowledgement - Repair

Ex.: 1

Tells you which repair number your are positioned at.

The second line may display a warning or an error concerning the unit or the part.

Acknowledgement - Repair

Trouble Part

Number that identifies the part which caused the failure.

Acknowledgement - Repair

System Code

System code, corresponding to the model & serial number combination currently entered in Serial No. field.

Acknowledgement - Repair

Job Number

Job Number, corresponding to the Serial No. & System Code currently entered/selected.

Acknowledgement - Repair

Trouble Code

Briefly describes what can be the cause of the failure.

Acknowledgement - Parts Required for Repair

ex.: 1.1

Indicates the repair number and the line number. Used for reference only.

The last line, when required, displays a warning or an error concerning the part's information.

Acknowledgement - Parts Required for Repair

Qty

Number of parts used for the repair.

Acknowledgement - Parts Required for Repair

Part No.

Number that identifies the part.

No duplicate part number is allowed. The line directly below a part may display a warning message.

Acknowledgement - Parts Required for Repair

Old Serial No.

Serial number of the defective part.

Acknowledgement - Parts Required for Repair

New Serial No

Serial Number of the new part.

Acknowledgement - Parts Required for Repair

Production Code

Production code.

Acknowledgement - Subcontracted Labor

ex.: 1.3

Indicates the repair number and the line number. Used for reference only.

Acknowledgement - Subcontracted Labor

Part No.

Number that identifies the part on which subcontracted labor was performed.

Acknowledgement - Subcontracted Labor

Amount

Dollar amount of the Subcontracted Labor (before taxes).

Acknowledgement - Labor Only

ex.: 1.4

Indicates the repair number and the line number. Used for reference only.

Acknowledgement - Labor Only

Part No.

Number that identifies the part on which extra labor was required for the repair.

Acknowledgement - Labor Only

Hours

The number of hours claimed. (By tenth of hours, ex.: 1.2 hours.)

Acknowledgement - Documents to be Returned

Document Type

Indicates the document type to be returned.

Acknowledgement - Documents to be Returned

Reference

Reference to identify which document to return

Acknowledgement - Parts to be Returned

Quantity

Quantity returned.

Acknowledgement - Parts to be Returned

Part No.

Number and description that identifies the part.