Unit Claim

Step by step

Verifying the Unit Claim

YOU SHOULD ALWAYS EXECUTE THE "VERIFY" PROCEDURE BEFORE SUBMITTING THE CLAIM.

The Verify button:

goes through the validation process of the page and brings back the description of certain fields entered like Claim Type, Serial No., Trouble Part, etc.
does not save nor submit the claim.

If all information on the claim is correct, then the claim is ready to be submitted. In most instances, the verification of the claim may produce error/warning messages. Not always, example: If you receive this message: "An error occurred not necessarily displayed on this screen", please contact the Warranty Department. Please refer to Messages section below.

Saving a Unit Claim

To save the claim. If you prefer not to submit the claim immediately, you have the option to save it. To do this:
	Click on the Save button ( ).
	A window will appear where you can type in a name for the file. By default, the Repair Order Number that was entered on the claim is suggested as the file name.
	Then, click on the OK button.
	The claim has now been stored on the BOSSWeb server, but has not been submitted.

Retrieving a Saved Claim

Retrieving a saved claim.
If you have saved a claim and need to get it back on your screen, you need to :

	Click on the Toolbar Open button ( ).
	When the list appears, click on the name to select the claim.
	and click on the window's Open button to get the claim back on your BOSSWeb screen.
	If this claim is no longer required, you can select it and press Delete ( ).

Click on the Next button to proceed with this lesson.